Terms of service and privacy policy

These Terms of Service (hereinafter the “Terms”) form an agreement between you, the user, and ESAN LLC (hereinafter “ESAN”, “we”). By using the Esan system (https://esan.mn/) you are deemed to have accepted these Terms in full.

ESAN provides users with an online service for checking works for similarity, duplication, citations and sources (hereinafter the “Service”).

The Service is an online platform in continuous operation, and the scope of the checks available to a user depends on their package, level of access and type of payment.

Copying, imitating or reproducing in any form the name “ESAN”, the platform's name, logo, design, software, code or structure is prohibited.

The user and ESAN jointly oversee compliance with these Terms.

There are two types of user in the system:

• Individual users
• Users with organisation access

An individual user

creates an account with their own email address;

may have a work checked for duplication once they have uploaded it to the system and paid the calculated fee;

may view the results of a check within the system, but has no right to download a report;

is obliged to enter accurate registration details and to keep their password safe, and bears in full any risk arising from incorrect details or from those details being leaked.

A user with organisation access

The organisation receives administrator rights on the basis of an agreement concluded with ESAN.

The organisation's administrator creates internal access rights for the users on their team.

ESAN issues an invoice based on the number of checks the organisation's users have run and the volume of use.

An organisation's users are entitled to download both summary and detailed reports.

Every work submitted to the system for checking remains the intellectual property of its author.

ESAN's software, code, structure and design are the intellectual property of ESAN LLC, and copying, altering or passing them to a third party without permission is prohibited.

Using the system grants a user no special right to treat, use or present any ESAN program, service or check result as absolute truth or as a judicial finding.

A duplication report does not establish a work as “right” or “wrong”. It is an informational report of a technical comparison against the earlier works held by ESAN, and nothing more.

A work submitted by a user is kept in the system's storage solely as a record of, and evidence for, that organisation's check. It takes no part in any other user's check and does not enter the comparison corpus.

ESAN takes the technical and managerial measures needed to protect users' data, but the user accepts that no 100% guarantee against every kind of cyber attack is possible.

An individual user pays the set price for each check. Access to the service opens once payment has been made.

For organisation services, ESAN issues an invoice on the organisation's schedule, monthly or quarterly, on the basis of usage.

Prices are final and include VAT and bank card fees. Where a foreign card is used, that bank's additional fee may apply.

Not using the service after purchasing it is not grounds for a refund or for carrying the payment over to the following month.

No refund is given where an unlawful act, an attempt to attack the system, copying or a similar breach is found.

The relationship between the user and ESAN is governed by the relevant laws of Mongolia.

A user may have their access revoked for:

• copying information held in the system;
• attacking the software;
• using someone else's access;
• acting in a way that causes ESAN harm.

ESAN is entitled to close a user's account, to refuse service, and where necessary to report the matter to the competent authorities.

ESAN may alter or suspend the system in part or in full where necessary, and is under no obligation to notify users in advance.

The user bears in full any loss arising from their own unlawful activity.

ESAN is entitled to change particular provisions in order to improve these Terms.

The date of the revised Terms is stated at the head of the Terms.

A user who continues to use the system is deemed to have accepted the new Terms.

ESAN is fully responsible for information about the correct operation of the system, updates, pricing, discounts and additional services.

ESAN is obliged to provide users with guidance and support without delay.

A user is entitled to send suggestions, complaints, new ideas and requests for improvement.

Get in touch:

• Phone: 7000-0892
• Web: esan.mn
• Email: contact@esan.mn